For Instructors and Community Partners

In 2018, we took a hard look at not only the curriculum but the program itself and have made significant changes in order to make this program both easier to access and a better, more useful tool to you, the instructors, and for our students. This has included:

  • An update to the curriculum based on valuable feedback from instructors, students, property managers, and other community agencies
  • Instructors will now only have one comprehensive Instructor Manual to teach the class with instead of flipping back and forth between their Manual and the Student Workbook
  • The Instructor Manual and Student Workbooks include both Oregon and Washington information and laws
  • More graphics have been added to the curriculum, and yes, by popular demand, there is an image of a bed bug in the new curriculum
  • The ability to provide all Rent Well instructors access to incredibly cheap background screens for students
  • A new online platform for instructors to communicate and connect with one another
  • Curriculum that is in alignment with the standards of the now, state-funded, Rental Guarantee Program for all eligible Rent Well graduates
  • The ability to purchase pre-made, bound Student Workbooks from the Rent Well Program for a discounted rate
  • Beginning the process of translating the new curriculum into Spanish with more languages to come
  • An expansion of the Train the Trainer Course to allow for both individuals wishing to be certified instructors or those that don’t plan on teaching a class but want the professional development

Rent Well hosts an ongoing 20-hour Tenant Educator Academy around Oregon and Washington for individuals affiliated with a Community Agency Partner (CAP) who want to become either a Certified Rent Well Instructor or a Trained Professional. Trained Professionals are people who would like more training in this field without having to become an instructor or teach ongoing classes.

The 3 steps to becoming a Certified Instructor or Trained Professional

A Community Partner Agency (CAP) is an agency that chooses to sponsor either certified Rent Well instructors and non-certified individuals seeking professional development skills at their place of business to benefit their clients. These agencies are licensed non-profit organizations, publicly funded agencies, or governmental housing providers with mission statements or core values that align with the goal of helping low-income individuals find or maintain safe and stable housing. CAPs hold the integrity of the work they do as well as the Rent Well curriculum to the highest standard by insuring that only certified instructors in good standing are teaching the Rent Well curriculum at their agency. CAPs can ask for a payment of no more than $60 per student to cover the cost of supplies and items needed to teach this course and the partner agency shall not subcontract its work under the agreement created by this partnership. These agencies also do not attempt to gain or profit from the utilization of this program.

CAPs agencies must ensure that they are following correct community standards policies, reporting requirements, confidentiality agreements, and copyright and trademark laws. The agency is to have and maintain both worker’s compensation and general liability insurance which they must be able to provide a copy of when asked. They hold the Rent Well program harmless against all claims, demands, actions, and suits that may arise. Agencies wishing to become CAP must first complete a community partnership application that will be reviewed for final approval by the Rent Well Program. If the agency is approved they will be asked to sign an agreement and pay a one-time licensing fee.

The link for the online CAP App can be found here as a printable version. To see if your agency is already a CAP, you can review the current list of CAPs here.

Once approved the CAP liaison will be contacted by the Rent Well Program usually within a week. The liaison will receive the CAP Agreement to review and have their administration sign and a link to the on-line payment of a one-time licensing fee of $200 for new partner agencies. This link will also have the ability to register affiliated individuals for upcoming trainings.

Once an agency is approved as a CAP then the licensing and agreement lasts for as long as the CAP and Rent Well/Transition Projects wants it to. Either party can move to terminate the agreement. Rent Well would move to terminate on the grounds of a major and/or repeated misuse or misconduct of the program or its curriculum. If the agreement is ever terminated by either party and then in the future, the agency wanted to renew the agreement then there might be a cost to that of up to $200 again.

Once a CAP has been approved, signed agreements, and a one-time fee paid, it is time to start signing people up for upcoming trainings. The first two steps only need to be done once after that a CAP have can individuals sign up for trainings as often as they want.

To make sure that your agency is already a CAP, you can review the current list of CAPs here. If you don’t see your agency on the list, please follow steps 1 and 2. If you do see your agency on the list, then it is time to sign you up for the next available Train the Trainer Course.

You have the option of becoming either a Certified Rent Well Instructor able to teach classes and graduate individuals OR a Trained Professional that is not able to teach classes but is going through 16 hours of Tenant Educator Academy to receive more knowledge in this field. Here is what individuals going to the

Tenant Educator Academy will receive:


education tracks


There is the schedule for the next available training. Each training holds up to 30 individuals.

We are online NOW!
Tenant Educator Academy
On Zoom from 10 am to 12:30 pm on the following days:

  • Wednesday, May 12th – for Certified Instructor Track only
  • Friday, May 14th - for Certified Instructor Track only
  • Monday, May 17th - Section 1 and 2
  • Wednesday, May 19th - Section 3 and Fair Housing Presentation
  • Friday, May 21st - Section 4, 5, and 6
  • Monday, May 24th - Section 7 and 8
  • Wednesday, May 26th - Section 9 and 10
  • Friday, May 28th - Section 11 and 12
  Register HERE by May 5th 



Current Instructor Portal


We have an online community forum, Rent Well Connect, where current instructors can ask questions, get resources, and connect with other instructors as well as get the most up-date program documents such as Graduation Certificates, Participant Information Forms, and Course Evaluations. This is a password-protected login which would have been set up when you became a certified instructor.